Due to the limited availability, customized specifications and constantly changing inventories of authentic pro stock hockey sticks and equipment, we are not able to accept returns. Once your order is placed on our website, the sale is final.
In the event ProStockHockey made an error in the shipment of your order, please immediately notify us via e-mail at https://www.prostockhockey.com/customer-service/. PSH will provide you with a Returned Goods Authorization number and postage paid label to you for the shipment of the incorrect product back to our distribution facility and credit you upon its receipt.
All products except player and goalie sticks purchased from ProStockHockey are sold “as is” and do not include any warranty. Please see PROSTOCKHOCKEY'S 30-DAY STICK GUARANTEE for more information on our stick guarantee program.
All orders including Express shipments that contain any items that need to be personalized will ship within 1-2 business days. Please contact customer service with any questions regarding our personalized products.
** No special characters will be applied to personalized items.
*** Once the order has been submitted, All personalized items are non-cancellable and non-returnable for any reason.
SALES & PROMOTIONS
All sale prices and promotions will only apply to Orders placed during the sale and promotional period. All sale prices will not apply to any previous orders made prior to the date of sale.
UNDERSTANDING OF IMPERFECTIONS
Pro stock hockey equipment has traveled from the manufacturers to the team locker rooms and then to our warehouse. Our staff makes sure that your purchase is as perfect as possible, but due to the nature of the equipment and handling, our new sticks and equipment may have nicks, scratches or other cosmetic imperfections. If a product appears to have been demoed or used by a player, as is the case often with goalie equipment, we will disclose it in the product description and the photography.
The sticks we have listed under our clearance section are listed as such for a reason. These sticks may or may not contain various blemishes on the shaft, blade or graphic. In no way do these imperfections or blemishes affect the performance of these sticks or we would not sell them to you. If you have any questions regarding the clearance sticks or their appearance, please contact our customer service.
NO ORDER PICK-UP
ProStockHockey is an online eCommerce store only. Under no circumstances does PSH allow drop in shopping nor order pick-up at our warehouse and distribution facility. All orders must be placed on our website and will only be shipped to the address entered on your order.
NON AUTHORIZED DEALER
ProStockHockey is not an authorized retail dealer for the manufacturers’ products that are sold on our site. PSH acquires these authentic products direct from NHL teams and from select manufacturers who have overstock or discontinued products made for the NHL teams. The NHL teams and manufacturers have sold their excess inventory to PSH with full knowledge and understanding that they will be resold to the general public at www.prostockhockey.com. PSH provides a detailed Bill of Sale and payment in full at time of purchase at which time legal ownership of the inventory transfers to Pro Stock Hockey, LLC. PSH sells all products in “as is” and / or “as manufactured” condition and presents the products for sale to the best of our ability through detailed descriptions and photography. Most products are highly customized for each individual player and many of these products may vary greatly through customization and materials from the comparable retail products. By visiting our site and/or purchasing something from PSH, you understand and agree that PSH is not an authorized retail dealer for the various hockey equipment manufacturers, provides no warranty, provides no representation of manufacturers’ claims and assumes no liability whatsoever for any product sold on our site.