NO ORDER PICK-UP
ProStockHockey is an online eCommerce store only. Under no circumstances does PSH allow drop in shopping nor order pick-up at our warehouse and distribution facility. All orders must be placed on our website and will only be shipped to the address entered on your order.
We currently ship to virtually any address. When you place an order, we are able to estimate shipping and delivery dates based on shipping options. If during checkout the shipping is not calculated to your location, please call 630-824-2188 and our customer service team will provide you with a shipping estimate.
Please also note that the shipping rates for all items we sell are size and weight-based and are calculated during checkout. We make every effort to be efficient in combining products in packaging to minimize shipping charges.
A physical shipping address must be entered at check out. Fed-Ex does not deliver to PO Box, or APO addresses. Failure to comply will result in a delay until a physical address can be obtained.
All Express shipments placed after 1pm Central time will be shipped out the following business day. There are no express shipments or deliveries on Saturday or Sunday. Any order placed for an Express shipment over the weekend will ship out the following business day. (Examples: An Overnight Order placed before 1pm Central on Friday will not deliver until Monday. An Overnight Order placed after 1pm Central on Friday will not ship until the following Monday. A 2nd Day Air Order placed on Wednesday Evening or Thursday before 1PM will not deliver until Monday. A 2nd Day Air Order placed on Friday will not deliver until Tuesday. A 2nd Day Air Order placed after 1pm Central Friday will not deliver until Wednesday of the following week). Please let us know if you have any questions regarding express shipments.
*** If the stick you ordered is located in a different warehouse location your Express shipment may not ship until the following business day!
Canadian taxes and brokerage are charged at checkout, so you will not be responsible for these upon delivery. For all countries outside of the US and Canada, all applicable customs fees, taxes and duties are the sole responsibility of the customer.
When ordering several sticks or pieces of equipment, there is a possibility for inaccurate international shipping quotes. If for any reason you feel you have received an inaccurate shipping quote at checkout, please fill out the form on our Contact Us page. We can confirm the quote’s accuracy and send you an accurate shipping cost, if needed.
All prices on our site are in US dollars. Your credit card company will bill you in your local currency at the credit card company’s current exchange rate.
All Orders including Express shipments that contain any items that need to be personalized will ship within 1-3 business days. Please contact customer service with any questions regarding our personalized products.
** No special characters will be applied to personalized items.
*** Once the order has been submitted, All personalized items are non-cancellable and non-returnable for any reason.
For shipments within the United States of America, PSH will collect and remit sales tax based on the state laws governing the delivery address. As required by law, all shipments into Canada are subject to additional brokerage fees and taxes calculated at checkout.